FAQ Return Policy
What is the Double Beauty return policy?
We offer a 30 Day Money Back Guarantee on full price items only.
**Please note, we do not offer exchanges.**
**All promotional offers are final and non-refundable.**
(Example promotional offers include: BOGO/Buy one get one, and deep discounted offers of 25% off or more).
How do I return a qualifying order?
If you decide to return your qualifying Double Beauty product(s) please note the following:
*Shipping your product(s) back to us is solely at your expense.
*Original shipping charges, that you paid at time of purchase, are also non-refundable.
Next, Please follow the simple steps below:
1). Email us at firstname.lastname@example.org to let us know that you would like a refund and please share with us why you are returning the product.
2). We will mail you the adres of the nearest Double Beauty warehouse to ship your qualifying order back to.
*Please include your original Double Beauty Order number inside of your return
3). You must provide us with a tracking number for your return. Without a tracking number, we are not able to guarantee your return & refund.
4). Once we receive your return, we will then process your refund, which will then take 7-10 business days to be reflected on your account. This delay is due to bank processing.
5). We will also send you an email to confirm that we have received your return and processed your refund.